Declaration of Data Protection

Phoenix Contact Software on the topic of data protection

We are delighted that you are interested in our company, products, and services and would like to provide you with some key information regarding our approach to protecting your personal data.

Protecting personal data is crucial, particularly in tomorrow's Internet-based business models and when developing Internet-based economies.

Our staff and the appointed service providers are through to confidentiality and to comply with the provisions of the Federal Data Protection Act and other relevant data protection regulations required.

In this data protection statement, Phoenix Contact Software aims to emphasize its dedication to protecting personal data. This includes, for example, your name, your physical address, your account number as well as your e-mail address or other details.

The following declaration offers you an overview of how we intend to protect your data.

Use and circulation of personal data

Any personal data, which you provide us with via our website or among other channels (e.g., your name, your address or your e-mail address), will solely be used for correspondence with you and is exclusively collected, processed, and saved for the purpose you intended when submitting the data. In addition, we will use this data to send you occasional offers and to inform you about new products, services, and other items that might be of interest to you. You may revoke your consent regarding the use of your personal data by simply contacting us at

If required, information from Phoenix Contact Software will also be passed on to companies in the Phoenix Contact Group, service providers or other third parties. This may be necessary to perform a service or transaction requested by yourself, such as order processing, event and seminar registrations, for customer service purposes or to provide you with information regarding products or services. When passing on personal data to third parties, we shall limit this to the information necessary to provide our respective services. The respective third party must only use this personal data to perform the service required or the transaction needed, which is commissioned in our order. In doing so, the service providers are obliged to adhere to the Data Protection Act.

We shall never share, sell or otherwise provide your personal data to third parties for marketing purposes.

Data processing on this web page

For security and technical reasons, Phoenix Contact Software automatically processes information transmitted by your browser to its system protocols. This potentially includes:

- Browser type/version
- Operating system used
- Requested URLs (websites) on our systems
- Referrer URL (website that referred to our website)
- Host name and full IP address of the computer accessing the site
- Date and time of call
- Data volumes and file types called

This data will not be consolidated with other data sources or statistically evaluated.

Notes regarding IP addresses:
IP addresses are essential for the transmission of websites and data from our servers to your browsers. They are the "addresses" for information you request from our web servers. IP addresses are regarded as personal data and are therefore only used by us to the extent technically required.


Our Internet pages use cookies in several locations. Cookies are small text files that are stored on your computer and are saved by your browser. They are used to make our Internet pages more user-friendly, effective, and secure. As such, they enable the technical implementation of a user session on our website. At the same time, these cookies provide information which enables us to optimize our websites in line with user requirements.

The majority of cookies used by us are session cookies. These are automatically deleted once you exit our website. Some cookies are used which are saved for a longer period of time. The maximum storage period of a cookie can be up to one year, for example, when saving your preferred language on our website.

All cookies on our websites contain purely technical information in a pseudonymized or anonymized format, with no personal data.

If you want to prevent cookies from being saved, in your browser settings select "Do not accept cookies". If cookies are not accepted by the browser, the scope of functions of our websites may be severely limited. A number of functions are no longer available.

Web analysis

The user actions on the website are recorded and evaluated by the tracking software Piwik ( Storage of the IP address is anonymous, i.e. the last two octets of the IP address are set to 0. This means the collected data cannot be traced back to a specific person.

The tracking software is only used to adapt the website to the current technical framework conditions and to optimize the Internet service for the users. Forwarding to third parties is excluded.

The tracking software is operated via a partner company of Phoenix Contact Software located in Germany and on its own server. Statistical data and any personal data (e.g. via registration or contact forms) are thus stored separately on different servers. A link between personal data and statistical data can be completely ruled out. If you do not agree in the anonymous evaluation of your behavioral data, please click on the link below. Please note that this is done by setting a cookie, in which information is stored, which is preventing the collection of your anonymous user data. If you delete your browser cookies or use a different browser on your next visit, you will need to click the link again.

Excluding from web analysis
You have a right to appeal against collection of anonymized data by Piwik. The appeal is stored as an opt-out cookie, so that for example the opt-out must be declared again after deletion of all browser cookies.

Piwik – exclude from website tracking.

Supplementary notes regarding use and circulation of personal data

Phoenix Contact Software may be forced to disclose your data and corresponding details by order of a judicial or regulatory action. We also reserve the right to use your data to assert a claim or to defend against legal claims. In compliance with applicable law, we reserve the right to save and pass on personal data and any other data in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, and violations of Phoenix Contact Software's terms and conditions of use.

Secure Internet communication

We make every effort to ensure that your personal data is transmitted and saved utilizing technical and organizational measures, in such a way that it is not accessible to third parties.

As a general rule, the Internet is regarded as an insecure medium. In contrast to a telephone line, for instance, transmission of data on the Internet can be more easily wiretapped, recorded or even modified by unauthorized third parties. To ensure the confidentiality of communications with you, we use specific functions (log-in etc.) of an AES 256 bit SSL encryption. The encryption used by us is regarded as secure, based on the latest technological advancements. Operating systems and browsers from earlier versions also achieve this security level. If necessary, you should update the operating system and browser on your PC to enable use of this high-grade encryption.

When communicating via email in an unencrypted manner, complete data security cannot be guaranteed, so we recommend using the postal service for confidential information.

Updates to this Privacy Policy

Phoenix Contact Software launches new products or services, alters its Internet procedures or if the Internet and electronic data processing security technology is further developed, the data protection statement is to be updated. We therefore reserve the right to alter or modify this statement as required. The change will be published here. Updated May 2018.

Right of access / deleting and changing personal data

Should you have any questions that have not been addressed by this data protection statement or you require more detailed information regarding a specific point, then please do not hesitate to contact us.

If you do not agree to your personal data being saved or this data becomes inaccurate, we will ensure that your data is corrected, blocked or deleted, upon receiving your instructions to this effect. Upon request, we will send you a list of all your personal data that we have stored.
In this case please contact:

Langenbruch 6
32657 Lemgo, Germany
Tel.: +49 (0) 52 61/9373-0
Fax: +49 (0) 5261/9373-726

Please appreciate that we require proof of identification to handle any requests regarding your personal data.

Data Protection Officer

For general questions regarding the collection, processing or use of personal data by Phoenix Contact Software, as well as for general information regarding your data or the correction, blocking or deletion of your personal data, please contact us in writing at:

Phoenix Contact Software GmbH
- Data Protection Official -
Langenbruch 6
32657 Lemgo, Germany

Responsible authority within the meaning of the Federal Data Protection Act

Company headquarters:

Langenbruch 6
32657 Lemgo
Tel.: +49 (0) 52 61/9373-0
Fax: +49 (0) 52 61/9373-726

Please contact us

Phone: +49 (0) 52 61 / 93 73-0